Unlike Brooks, other music fans who are holding tickets for canceled, postponed or rescheduled shows want their money back, and for many of them it may not be as easy to get a refund.
The industry has basically ground to a halt. Consider yourself lucky. This is the easiest way to get your money back. For more info you can contact your local fair trading and consumer affairs agency.
Use these helpful online safety tips: Get advice from family and friends who have bought from the seller, or check online forums, feedback and reviews from previous customers. LPA members must follow a code of practice for ticketing. Buy tickets from an authorised seller.
The organiser may even cancel your tickets. Check closely for any additional charges, such as membership fees, which could be ongoing. Look out for boxes that have been automatically ticked — these could be adding costs to your purchase.
See our Purchase Policy for more information. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days, and no rescheduled dates have been announced, a day window for refunds will open at that time. If you cannot locate your notification, please sign into your online account for the most current information on the status of your event.
If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer. All sales are final and refunds are only allowed in limited circumstances for instance, when an event is canceled—or where an event is postponed, rescheduled, or moved, and the Event Organizer has approved refunds for that event.
Note that any changes in event schedules will be communicated directly to ticket holders via email as new details are made available.
If you choose to keep your tickets to a rescheduled event with a new date, any upgrades or add-ons remain valid and will be honored.
If a refund is available for your event, and you choose the refund option, any additional upgrades or add-ons will be refunded to the original method of payment used at time of purchase, which is usually completed within 30 days. Skip to content. If you have a question about the status of an event, please visit livenation.
Once the announcement has been made, they can then share that information publicly. If you are changing the venue, let your ticket buyers know the change in venue and how the ticket transfers will work. If you are livestreaming the performance, include a link and any other access information they would need to view the livestream. If you're giving your ticket buyers the option to request a refund or transfer their ticket, you may wish to include a link to a survey which will help make sure every ticket buyer has been notified and keep you organized.
If you do decide to refund ticket purchases , either as a result of cancellation or postponement, include information about that process for your ticket buyers. Include your standard refund policy, any changes you've made to it, how refunds should be requested if applicable , how the funds will be returned, and when they can expect to see the refund. Include your contact information for additional questions. When possible, try to include ways that your ticket buyers can stay engaged with you and support your organization during this time.
In the event of a concert cancellation due to emergencies such as COVID , perhaps ask your ticket buyers to consider converting their ticket sale into a donation to the organization to help cover your operational losses. You may also want to request that they follow you on social media or subscribe to emails for updates on future performances.
Use your marketing channels to get the word out. Also, remember to keep the messaging consistent across all channels to avoid confusion. Here are some marketing channels to update with the new information:.
Look ahead to any pre-planned and upcoming marketing, promotions, or advertisements for the concert. Ensure that the messaging on those are updated accordingly. When you cancel a performance, one type of funding that you won't get back is any money you've already spent marketing the performance. If your concert has been canceled due to anything listed in the force majeure clause, 'acts of God' or otherwise, you can use this to your advantage in marketing negotiations. Check in with any companies in which you have purchased advertising space for the now canceled performance.
Make a plea to them to provide discounted or free advertising for your next performance s. Some of them may just be willing to cut you a break! It's worth a shot anyway. In the event many arts organizations in your community have had to cancel their events due to an emergency as such is the case with COVID , maybe you can even spearhead an initiative to alert the media and ask them to help your entire arts community get back on their feet.
You could be a hero here. Throughout this entire process, it's important to keep spirits high and maintain the great relationships you've built along the way. You can do this by staying connected regularly and showing your appreciation. Remember to thank everyone for their time and great contributions towards the concert.
Performances take a lot of work to plan and many people have put blood, sweat, and, by now, probably a lot of tears to make your concert happen. Pat yourself on the back and thank all those that contributed during the planning process. Maintain regular communications with your patrons about what is happening regarding future performances or programs. Always include ways that people can stay engaged with and support the organization.
Find other opportunities to come together as a community. Consider whether you can host virtual rehearsals or virtual community sings. Can you host an appreciation pizza party after all is said and done? Can you plan a large-scale mass singing event to bring the community together when all is well?
Get creative and stay connected with your singers, patrons, and other local arts organizations. From all of us at Chorus Connection , we would like to take this opportunity to express our condolences to all choral organizations that have been negatively impacted by COVID We stand with you during the time of need. You may also join us in the Chorus Management Network on Facebook where we are actively discussing how our choruses can support each other during this time.
Let's all come together as a community to help each other solve problems, stay connected, and support each other in whatever ways we can.
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