Followers appreciated Burns' humor as much as the peeks he gave to the inner workings of TSA. A native of Hamilton, Burns served in the army after high school and performed in the popular local band Big in Iowa, CityBeat reports. Burns leaves behind his wife Jen and daughters Hannah and Heidi. A GoFundMe campaign has been set up that will go into a trust fund for his two girls.
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Sign up for our daily newsletter. Severed bear paws and a sex toy didn't make the cut for Instagram, he said. He was "one of the funniest" people at the agency, recalled Ross Feinstein, a spokesman for American Airlines who worked with Burns when they were both at TSA. Feinstein said Burns was extremely enthusiastic about his job and would prepare material for the site and Instagram before he left for vacation.
He said Burns helped to demystify the agency through social media. In the last few years, airlines' social media strategies have become both advertising platforms for flash sales and other promotions and key customer service channels. He moved up the ranks and started the TSA's blog in and the Instagram account five years later.
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